Privacy policy

  1. General provisions

1.1. This Privacy Policy governs the principles governing the collection, processing, and storage of personal data. Personal data is collected and stored by the chief processor of personal data OÜ Lingalaid, legal address Tartu County, Tartu parish, Maarja-Magdaleena village, Kiriku tee 9, 49126, Reg. 11406662 (hereinafter referred to as the data processor).

1.2. For the purposes of the Privacy Policy, a data subject is a customer or other natural person whose personal data is processed by a data processor.

1.3. For the purposes of the Privacy Policy, a customer is anyone who purchases goods or services from the data processor’s website.

1.4. The data processor follows the principles of data processing provided by the legislation; among other things, the data processor processes personal data legally, fairly, and securely. The data processor is able to confirm that the personal data has been processed in accordance with the legislation.

  1. Collection, processing, and storage of personal data

2.1. The personal data collected, processed, and stored by the data processor are collected electronically, mainly via the website, telephone, and e-mail. 

2.2. By sharing his or her personal data, the data subject grants the data processor the right to collect, organize, use and manage personal data for the purposes defined in the Privacy Policy, which the data subject shares directly or indirectly with the data processor when purchasing goods or services on the website.

2.3. The data subject is responsible for ensuring that the data provided by him or her is accurate, correct, and complete. Knowingly submitting false information is considered a violation of our Privacy Policy. The data subject is obliged to immediately notify the data processor of any changes in the submitted data.

2.4. The data processor shall not be liable for any damage caused to the data subject or third parties caused by the submission of false data by the data subject.

  1. Processing of customers’ personal data

3.1. The data processor may process the following personal data of the data subject:

  • First and last name;
  • Date of birth;
  • Phone number;
  • E-mail address;
  • Delivery address;
  • Current account number;
  • Payment card details.

3.2. In addition to the above, the data processor has the right to collect data about the customer that is available in public registers.

3.3. The legal basis for the processing of personal data is § 6 (1) (a), (b), (c) and (f) of the General Data Protection Regulation:

   (a) the data subject has consented to the processing of his or her personal data for one or more specific purposes;

   (b) the processing of personal data is necessary for the performance of a contract concluded with the participation of the data subject or in order to take pre-contractual measures at the request of the data subject;

   (c) the processing of personal data is necessary for the performance of a legal obligation of the controller;

   (f) the processing of personal data is necessary for the legitimate interest of the controller or of a third party unless such interest outweighs the interests of the data subject or the fundamental rights and freedoms for which personal data must be protected, in particular where the data subject is a child.

3.4. Processing of personal data according to the purpose of the processing:

  • Purpose of processing – security and safety
    Maximum period of storage of personal data – according to the terms specified by law
  • Purpose of processing – order processing
    Maximum retention period of personal data – 3 years
  • The purpose of processing is to ensure the operation of e-store services
    Maximum retention period of personal data – 3 years
  • Purpose of processing – customer management
    Maximum retention period of personal data – 3 years
  • Purpose of processing – financial activities, accounting
    Maximum period of storage of personal data – according to the terms specified by law.
  • Purpose of processing – marketing
    Maximum retention period of personal data – 3 years

3.5. The data processor has the right to share the personal data of customers with third parties, such as authorized data processors, accountants, transport and courier companies, companies providing transfer services. The data processor is the controller of personal data. 

3.6. When processing and storing personal data of the data subject, the processor shall implement organizational and technical measures to ensure the protection of personal data against accidental or unlawful destruction, alteration, disclosure, and any other unlawful processing.

3.7. The data processor shall store the data of data subjects depending on the purpose of the processing, but not longer than 3 years.

  1. Rights of the data subject

4.1. The data subject has the right to access and inspect their personal data.

4.2. The data subject has the right to receive information about the processing of his or her personal data.

4.3. The data subject has the right to supplement or correct inaccurate data.

4.4. If the data processor processes the personal data of the data subject on the basis of the data subject’s consent, the data subject has the right to withdraw the consent at any time.

4.5. To exercise the rights, the data subject can contact the customer support of the e-store at info@lingalaid.ee.

4.6. In order to protect his or her rights, a data subject can submit a complaint to the Data Protection Inspectorate.

  1. Final provisions

5.1. These data protection conditions have been drawn up in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), the Personal Data Protection Act of the Republic of Estonia and the legislation of the Republic of Finland, the Kingdom of Sweden and the European Union.

5.2. The data processor has the right to change the data protection conditions in part or in full by notifying the data subjects of the changes via the website info@lingalaid.ee.

Customer reviews

Google reviews 4.8 ★★★★★
  • Örjan M. ★★★★★

    We are very satisfied with the purchase of the Lingalaid hot tub. The hot tub is decent, of high quality and can accommodate eight people. We chose a large oven made of acid-proof stainless steel because we use seawater, and it is extremely convenient to heat. We were given extensive information and instructions throughout the purchase process and the service was excellent. Fast delivery and excellent value for money. Lingalaid can really be recommended!

  • Andy K. ★★★★★

    It seems we made the right decision, and the selection is extensive. The expectation for a weekend sauna and then a cold barrel is great!
    I can't imagine anything more extraordinary. I guess in cool weather, one can enjoy a different pleasure. Installing the tub was simple beyond expectations. Very easy to maintain and wash. Thanks to the masters and the product developer, who came specially to tune the water drain. The selection should also include a larger drain tap to get the water out of the tub faster.
    I recommend to everyone, despite a bit higher price, you will get a perfect tub!
    Andres and Helily, from Jõulumäe in Pärnu County.

  • Härmo H. ★★★★★

    A company with a wealth of business knowledge and experience that values keeping promises!
    The quality-price ratio is just right!

    Henry T. ★★★★★

    Lingalaid boats are made of a different "wood" than the other boats, i.e., they are made of plastic. There is a very awesome development work and attitude towards work in this company! I wish you strength, courage, and more cooperation in the future :-)

  • Jane P. ★★★★★

    Excellent pre- and postsales service. The most intelligent and exclusive product on the market.

    Kristi L. ★★★★★

    So nice bath. We put it on the terrace so that when the stove heats up, we can enjoy a live fire in the room. Bubbles and light, mega. And so easy to clean too.

  • Lisa W. ★★★★★

    We are incredibly happy with our entire experience with Lingalaid. Super professional support and communication with the Swedish representative Marlen. We received quick answers to all our questions, which made us feel safe in our choice. When then the delivery came just a few days after ordering, we were pleasantly surprised by which fantastic barrel we chose! High quality and so stylish!
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