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Customer service

Our priority is to make sure that everything you buy from us makes you feel good, reduces stress and improves your quality of life. That's why you can rest assured that, whatever the situation, our team is always ready to provide you with professional technical support and prompt service.

How can we help you?

Do you want to find out more about the delivery information of a welfare product you have ordered from us, or do you need advice on whether and how to prepare for its imminent arrival? Did an unexpected question arise before or during the first use? Is there something about your well-being product that worries you, doesn't seem to be working or perhaps needs maintenance? Our aim is that you always feel good about Welvaere products and people, even when something tends to cause concern. So don't hesitate to contact us. That's why we always have direct contacts in our departments at your disposal, so that you can get prompt answers and professional solutions from the best experts in the field.

Ordering maintenance

To help us help you as quickly and efficiently as possible, please provide our technical support team with the following important information: ‍

1. Your name and contact details;
2. As detailed a description of the problem as possible;

We'll contact you within the next working day to agree on the details of the maintenance.

Maintenance a8502513 | 2024

Lingalaid guarantee

We are confident in the high quality of our products and we want you to feel the same confidence. That's why we offer a three-year warranty on all our products for private use, instead of the standard two-year factory warranty.

If, despite everything, a product should develop a defect, you can always expect it to be repaired or replaced quickly and, of course, completely free of charge to you during the warranty period.

Guarantee 235a9c09 | 2024

General terms and conditions of the transaction

Long-term and trustworthy partnerships are built on goodwill and clear agreements. Consequently, we apply standardised general terms and conditions for the sale and purchase of our products and the provision of our services, which you can find here.
Terms and conditions e7439ad8 | 2024

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